Return Policy

READY TO WEAR

Any ready to wear jewellery that is unused and in the same condition you received it, can be returned for a refund or exchange when accompanied by the original sale confirmation invoice, within 14 days of receiving the items.  After 14 days we cannot accept returns for any reason. If the item you purchased is defective upon receiving, please email us within 5 days after receiving at contact@emilykowalik.com, with the sale confirmation invoice, photos of the defect, and we will work out a solution together.  

 

MADE TO ORDER AND CUSTOM

All made to order jewellery and clothing are final sale. However if you are unhappy with your purchase, please email directly to contact@emilykowalik.com. All custom jewellery, clothing, and accessories, are final sale.  All sale items are considered final sale and are non refundable and non exchangeable. 

 

SHIPPING

Please note that shipping costs are non-refundable, and return shipping costs will not be covered by Emily Kowalik.  All refunds will be applied to the original form of payment excluding the shipping cost. When we received and examined the returned time, we will issue a refund within 3-5 business days. Emily Kowalik is not responsible for any returns that are lost, damaged, or sent to the wrong address.

 

 

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